Sanford Health Technology Concierge Specialist - IT Support Services in Sioux Falls, South Dakota

Job Title: Technology Concierge Specialist | IT Support Services | Sioux Falls

City: Sioux Falls

State: South Dakota

Department : IT Support Services

Job Schedule: Full Time

Shift: Days

Hours Per Shift: Other

JOB SUMMARY

Create and maintain guests trust in Sanford as being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the need of our guests. Approach guests with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our guests (team members, patients, families and other guests of Sanford) to provide demos and training on existing and new products, troubleshooting on company owned and personal devices, helping guests get ahead with best practices and productivity tips and replacing devices/accessories. Provide a level of service where guests feel like they left with more than they came for and look forward to coming back. Must have a passion for providing strong customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of guests and employees.Must possess a strong knack for problem solving, excellent listening, verbal (non-techy) and visual communication skills. Must be knowledgeable of and proficient in the latest mobile and end-user computing technologies and have the ability to train and educate guests gracefully. Ability to build lasting relationships by getting to know guests, their situations, needs, work styles, challenges and satisfiers is imperative, along with the ability to diffuse stressful situations and turn potential disasters into loyalty building experiences. Must have an aptitude for acquiring new skills & take personal ownership in resolving guests needs.

POSITION RESPONSIBILITIES

Delivers written and oral communication, responds to questions and concerns, and produces specific outcomes and impact. Develops a clear, complete understanding of needs and problems through careful listening, probing, reflecting, and summarizing. Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. Ensures that individual and team actions build the organization's reputation for excellent business practices. Maintains a sense of urgency and a positive attitude. Establishes and maintains productive working relationships within and outside of own area. Participates in activities that improve own skills and capabilities. Uses fact-finding techniques and diagnostic tools to identify problems. Seeks clarification and common understanding by giving and receiving feedback, asking questions.

QUALIFICATIONS

Bachelor’s degree required. Proven experience providing customer service or interactng with diverse populatons of people. Bilingual

capability and clinical background are preferred but not required.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community,

across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S.

employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Sioux Falls

State: South Dakota

Job Function: Information Technology

Job Schedule: Full Time

Shift: Days

Req Number: req20630