Sanford Health RN Call Center - Clinical Call Center in Sioux Falls, South Dakota

Job Title: RN Call Center | Clinical Call Center | Sioux Falls

City: Sioux Falls

State: South Dakota

Department : Clinical Call Center

Job Schedule: Part Time

Shift: Varies

Hours Per Shift: Other


Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.


Work with growth and development needs of pediatric to geriatric client populations. Should possess superior nursing process skills and excellent written, verbal and interpersonal communication skills. Should have an understanding of the departments within the hospital, clinics and health system and those businesses with which we interact such as Rural Metro Medical Services, and others, as needed. Possess basic typing skills and basic personal computer skills to be comfortable with a Windows-based operating system. This position requires a strong commitment to providing outstanding service with a clear customer focus. Strong skills in basic counseling, relationship building, communications, negotiation, and problem solving are necessary. Critical thinking skills, creativity, flexibility and innovation in adapting services to customer needs are requirements. Should cultivate a pleasant telephone voice and have a positive, helpful, enthusiastic personality. This person should be organized and able to set priorities, working effectively with minimal supervision. Must be able to work well in an area of limited space. This position requires a strong team spirit.


Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state. Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications. Bachelors Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.

Every day, we show that commitment by delivering the highest quality of care to the communities we serve.

We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.

In addition to strong clinical care, we are also committed to research, education and community growth.

We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.

We continuously seek new ways to achieve our vision of improving the human condition here in your community,

across the region and around the world.

The entire team at Sanford Health recognizes the value of healthy families and communities.

We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application,

please call 1-877-673-0854 or send an email to .

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employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at or here for Spanish Version at .

City: Sioux Falls

State: South Dakota

Job Function: Nursing

Job Schedule: Part Time

Shift: Varies

Req Number: req20358